Policies ONNI - Organic Luxury Haircare: return policy, cancellation, returns

Cancellation policy & 60-day money-back guarantee

Simply send an email to Retoure@onni.de

If you are not satisfied with our products, you can get a refund within 60 days of receiving ONNI - Organic Luxury Haircare. Please contact our shop team and let us know if the product is still in its original packaging. or whether the goods are used. CONTACT for Returns: Send an email to Retoure@onni.de and we will initiate the next steps for you.

Consequences of revocation

After cancellation, we will refund all payments, including standard delivery costs. Except for additional costs incurred using a different delivery method, the refund will be made using the original payment method. There will be no additional fees. The refund will only be made once the goods have been returned or you have provided proof of return.

Return labels

You will receive the label by email and can drop it off at a DHL parcel shop in Germany or give it to any DHL driver.