Policies ONNI - Organic Luxury Haircare: return policy, cancellation, returns

Cancellation policy & 90 DAY MONEY BACK GUARANTEE

Simply send an email to Retoure@onni.de

If you are not satisfied with our products, you can receive a refund of your purchase price up to 90 days after receiving ONNI - Organic Luxury Haircare. Please contact our shop team and let us know whether the goods are still in their original packaging or whether the goods are used. CONTACT for Returns: Send an email to Retoure@onni.de and we will take the next steps for you.

Consequences of revocation

If you cancel, we will refund you all payments, including standard delivery costs. Exceptions are additional costs incurred by a different delivery method. The refund will be made using the original payment method. There are no additional fees. The refund will only be made once the goods are returned or you provide proof of return.

Return the goods to us within 14 days of cancellation. You are only liable for any loss in value of the goods if this is caused by unnecessary handling.

Return labels

You will receive the label by email and can hand it in to a DHL parcel shop in Germany or give it to any DHL driver.