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According to § 5 TMG
ONNI ® Brands Group GmbH
 Trogerstrasse 17a
81675 Munich / Germany
Phone: 089-6282 6565
shop@onni.de
 Authorized representative: Paavo Christian Spieker
Munich District Court
HRB 230653
https://www.onni.group/

Founder: Stefanie Wirnshofer
Trogerstrasse 17a
81675 Munich / Germany
stefanie.wirnshofer@onni.de

ONNI - Products Distributor:
 ONNI ® Products GmbH
Robert-Koch-Str. 5a
82031 Grünwald / Germany
Phone: 089-6282 6565
Managing Director: Paavo Christian Spieker
Commercial Register: District Court of Munich, HRB 241959
VAT identification number(s): DE318856622, 143/127/79901

EORI number DE201754163516310
 LUCID number DE4657389566253

General Terms and Conditions

SCOPE
The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS
 The purchase contract is concluded with ONNI - Organic Luxury Haircare Paavo Commerce GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.

CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
 The language(s) available for concluding the contract: German We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

DELIVERY TERMS
In addition to the stated product prices, shipping costs may also apply. You can find out more about any shipping costs in the offers. We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.

PAY
In our shop you can generally use the following payment methods:
Advance payment: If you choose advance payment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
Cash on delivery: Unfortunately not possible
Credit card: When you place your order, you provide your credit card details. Your card will be charged immediately after you place your order.
PayPal, PayPal Express: In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.
PayPal Plus: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal Plus does not require registration with PayPal. You will receive further information with the respective payment option and during the ordering process.
PayPal: In order to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed.
Sofort by klarna: In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after the order is placed. You will receive further information during the ordering process.
Google Pay: In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Apple Pay: In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
giropay / paydirekt: In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”) we offer the payment methods giropay and paydirekt.
giropay: In order to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after the order is placed. You will receive further information during the ordering process.
paydirekt: In order to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, identify yourself with your login details and confirm the payment order. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Amazon Pay: In order to pay the invoice amount via the payment service provider Amazon Payments Europe SCA 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out within one banking day after the order has been placed. A banking day is every working day with the exception of Saturdays, federal public holidays and December 24th and 31st of each year. You will receive further information during the ordering process.
Klarna: In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information in the respective payment option and in the ordering process.
Purchase on account via Klarna: The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.
Klarna credit card: You provide your credit card details during the ordering process. Your card will be charged by Klarna immediately after you place your order. There will be no address or credit check.
Klarna direct debit: You give Klarna a SEPA direct debit mandate. Klarna will inform you of the date on which your account will be debited (so-called prenotification). Your account will be debited after the goods have been dispatched.
Invoice: Purchase on invoice is carried out by Klarna.

RESERVATION OF TITLE
The goods remain our property until full payment.
WARRANTY AND GUARANTEES Statutory liability for defects applies. Unless expressly agreed otherwise below, statutory liability for defects applies. The following restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty or malice
  • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • within the framework of a guarantee promise, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

Restrictions on consumers
When consumers purchase used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. Guarantees and customer service Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.

LIABILITY
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents.

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the liability is limited to the amount of damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (ODR), which you can find here [https://ec.europa.eu/consumers/odr/]. Consumers have the opportunity to use this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship even exists, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The responsible body is the Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de [https://www.verbraucher-schlichter.de ]. We will participate in dispute resolution proceedings before this body.

Shipment

Shipping information for our online shop

In our online shop, we attach great importance to ensuring that your orders reach you safely, quickly and reliably. For this reason, we have chosen DHL, one of the leading logistics service providers, as our shipping partner.

Shipping within Germany:
If you order within Germany, you benefit from our free shipping offer. Regardless of the order value or the size of the package, we cover the shipping costs for you. As soon as your order leaves our warehouse, you will receive a shipping confirmation with a tracking number. This allows you to check the status and expected delivery date of your shipment at any time.

International Shipping:
For customers outside Germany, we also offer the reliable DHL shipping service. There is a shipping fee of €9.50. Even for international shipments, you will receive a tracking number after shipping, so you are always informed when your package will arrive.

If you have any questions about shipping or your order, please do not hesitate to contact us shop@ONNI.de .

data protection

The person responsible for data processing is:
Paavo Commerce GmbH
Trogerstrasse, 17a
81675 Munich
shop@onni.de
We appreciate your interest in our online shop. The protection of your privacy is important to us. Here we inform you about how we handle your data.

ACCESS DATA AND HOSTING

You can visit our websites without providing any personal information. Each time you access a page, the web server saves a server log file that contains data such as the requested file, your IP address, and the date and time of access. This data is only evaluated to ensure trouble-free operation and to improve our service. Access data is deleted after seven days.

Our hosting services are provided by service providers who process data on servers in the USA and other countries outside the EU. There is no adequacy decision by the European Commission for these countries, but our cooperation is based on standard data protection clauses of the European Commission. Some of our service providers use servers in countries for which the EU has determined an adequate level of data protection, e.g. Canada.

DATA PROCESSING

Contract processing:
When you place an order, we collect necessary personal data. Mandatory fields are marked because this data is necessary for processing the order. After the contract has been processed, your data will be deleted in accordance with the statutory retention periods, unless you agree to further use.

Customer account:
With your consent, we will open and save a customer account for you. The customer account can be deleted at any time. After deletion, your data will be removed unless there is further legal permission for use.

Contact:
When you contact us, we collect data to process your request. After processing, this data is deleted unless you agree to further use.

SHIPPING PROCESSING

To fulfil the contract, we will pass on your data to the shipping service provider if necessary for the delivery of ordered goods.

DATA PROCESSING FOR PAYMENT PROCESSING

When processing payments in our online shop, we cooperate with technical service providers, credit institutions and payment service providers.

DATA PROCESSING FOR TRANSACTION PROCESSING

Depending on the payment method selected, we transmit the data required for processing to our technical service providers, the credit institutions or the payment service provider. In some cases, payment service providers collect this data themselves. The data protection declaration of the respective service provider applies. If you have any questions, please contact us using the methods specified in this data protection declaration.

DATA PROCESSING FOR FRAUD PREVENTION AND OPTIMIZATION

To prevent fraud and optimize our payment processes, we may pass on data to our service providers who process it as part of their work for us.

IDENTITY AND CREDIT CHECK AT KLARNA

If you choose Klarna services, we ask for your consent to transmit data to Klarna for payment processing and credit checks. Klarna uses this information to make contract decisions. You can withdraw your consent at any time, which may result in restrictions on payment options. Read more in the [Klarna privacy policy](https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy).

IDENTITY AND CREDIT CHECK AT BILLPAY (KLARNA BANK AB)

Similar conditions apply to BillPay services as to Klarna. Revoking your consent may lead to restrictions on payment options. More information can be found in the [Billpay privacy policy](https://www.billpay.de/de/agb-de/).

IDENTITY AND CREDIT CHECK AT PAYONE

If you select "purchase on account" via PayOne, we also ask for your consent to the data transfer. Details can be found in the [PayOne privacy policy](https://a.storyblok.com/f/64176/x/b6e0586777/payone-information-zu-datenverarbeitung-gemass-art-13-dsgvo-0220-1.pdf).


ADVERTISING BY EMAIL

EMAIL NEWSLETTER WITH REGISTRATION
After you have registered for the newsletter, we will regularly send you information based on your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. You can unsubscribe at any time via a link in the newsletter or by sending a message to the contact option provided in this privacy policy. After unsubscribing, your email address will be deleted unless you have expressly consented to further use or there is a legally permitted use of the data.

EMAIL NEWSLETTER WITHOUT REGISTRATION
If we received your email address when you purchased a product and you have not objected, we will send you offers for similar products based on Section 7 Paragraph 3 of the German Unfair Competition Act (UWG). You can object to this at any time by contacting us or using the link in the promotional email.

NEWSLETTER DISTRIBUTION
Shipping may be carried out by our service providers who use servers in the USA and other countries. There is no adequacy decision by the EU Commission for these countries, but our cooperation is based on the EU Commission's standard data protection clauses.

SENDING REQUESTS FOR RATINGS
With your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, we ask you to rate an order. You can revoke this at any time. Requests for ratings can be sent by our service provider Trusted Shops, which uses service providers in the USA. An appropriate level of data protection is guaranteed. Further data protection information from Trusted Shops can be found [here](https://www.trustedshops.de/impressum/#datenschutz).

COOKIES AND TECHNOLOGIES

In order to make our website attractive and enable certain functions, we use technologies, including cookies. Some cookies are deleted after your browser session, while others remain persistent on your device.
These technologies record IP address, time of visit, device and browser information and information on the use of our website. In accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, their use serves to optimize the presentation of our offer.

Technologies for web analytics and online marketing are also used. You can find more details about this in the following sections.

You can view and adjust cookie settings for different browsers using the links provided. If you reject cookies, the functionality of our website may be impaired.

COOKIEBOT

We use Cookiebot to inform you about cookies and to document your consent to data processing. Data processing is carried out in accordance with Art. 6 Para. 1 Clause 1 Letter c of GDPR.

USE OF COOKIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

With your consent, we use third-party technologies for web analytics and advertising purposes on our website.

ADOBE SERVICES

We use technologies from Adobe. When using these technologies, data is usually transferred to Adobe servers in the USA.

GOOGLE SERVICES

We use technologies from Google. Data is usually sent to Google servers in the USA.

FACEBOOK SERVICES

The Facebook Pixel from Facebook Ireland Ltd collects data that is used to create user profiles using pseudonyms. Data is usually transferred to Facebook servers in the USA.

COOKIES AND TECHNOLOGIES

To make our website user-friendly, we use technologies, including cookies. Cookies are small text files that are stored on your device. Some cookies are deleted when you close your browser, while others are recognized on future visits.

These technologies collect data such as IP address, time of visit, device and browser information and your use of our website in order to ensure an optimized presentation of our offer.

We also use technologies for web analysis, online marketing and to fulfill legal obligations. You can find details about this in this privacy policy.

Cookie settings for your browser:


You can revoke your consent at any time [here](https://www.onni.de/cookie). The restricted use of cookies may affect the functionality of our website.

COOKIEBOT

We use Cookiebot to inform you about cookies and technologies and to manage your consents. Cookiebot stores data such as your anonymized IP address and the date/time of your declaration for twelve months, unless you agree to longer storage.

USE OF TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

With your consent, we use third-party technologies, including those from Adobe and Google, for web analysis and advertising purposes. Details about these technologies and their providers can be found in the following section.

ADOBE

We use Adobe technologies for web analysis and advertising. Data can be transferred to Adobe servers in the USA and stored there. We also use "Adobe Fonts" to display our website content.

GOOGLE

We use Google technologies, including Google Analytics, for web analysis. Data may be transferred to and stored on Google servers in the USA. IP anonymization is activated to protect your data.


GOOGLE FONTS
We use the script code "Google Fonts" to ensure a uniform presentation of our website. This means that data (IP address, time of visit, device and browser information) is transmitted to Google and processed by Google. We have no influence on the data processing by Google.

YOUTUBE VIDEO PLUGIN
We use the YouTube video plugin to integrate third-party content in extended data protection mode. Data is only transmitted to Google and processed when you play a video.

FACEBOOK SERVICES

FACEBOOK PIXEL
We use the Facebook pixel to collect data. The data collected is processed by Facebook and can be used for advertising purposes.

Facebook Analytics
We use Facebook Analytics to create statistics on visitor activities on our website.

FACEBOOK ADS
We use Facebook Ads to advertise on various platforms. The exact implementation and placement of the ads is the responsibility of Facebook.

SOCIALMEDIA
SOCIAL PLUGINS
We use social buttons from various social networks. By clicking the button you will be redirected to the respective website.

ONLINE PRESENCES
When you visit our profiles on social media, data may be collected and used for advertising and market research. Detailed data protection information can be found on the websites of the respective providers.

CONTACT OPTIONS AND YOUR RIGHTS

YOUR RIGHTS
As a data subject, you have rights under the GDPR, such as the right to information, correction, deletion or restriction of your data. In addition, if you are dissatisfied, you can file a complaint with a supervisory authority.

Right to object
If we process your data, you have the right to object.

Right of withdrawal<

Cancellation policy & 90 DAY MONEY BACK GUARANTEE

If you are not satisfied with our products, you can get a refund of your purchase price up to 90 days after receiving ONNI - Organic Luxury Haircare. Please contact our shop team and let us know if the goods are still in their original packaging or if the goods are used. CONTACT for returns: Send an email to shop@onni.de and we will initiate the next steps for you.

Consequences of revocation

After cancellation, we will refund all payments, including standard delivery costs. Exceptions are additional costs incurred by using a different delivery method. The refund will be made using the original method of payment. There will be no additional charges. The refund will only be made once the goods have been returned or once you have provided proof of return.

Please return the goods to us within 14 days of cancellation. You are only liable for any loss of value of the goods if this was caused by unnecessary handling.

Return labels

Regardless of your legal rights, we offer free return labels. You will receive the label by email and can drop it off at a DHL parcel shop in Germany or give it to any DHL driver.

Contact

ONNI ® - ORGANIC LUXURY HAIRCARE
Paavo Commerce GmbH
Trogerstrasse 17a
81675 Munich / Germany
 Phone: 089-6282 6565

shop@ONNI.de