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ONNI LAGER MUNICH (Returns)
 Am Blütenring 70
80939 Munich / Germany

Information according to § 5 TMG
ONNI ® Brands Group GmbH
Am Blütenring 70
80939 Munich / Germany
Phone: 089-6282 6565
shop@onni.de
 Authorized representative: Paavo Christian Spieker
Munich District Court
HRB 230653
https://www.onni.group/

Founder: Stefanie Wirnshofer
Am Blütenring 70
80939 Munich / Germany
stefanie.wirnshofer@onni.de

ONNI - Products Distributor:
 ONNI ® Products GmbH
Robert-Koch-Str. 5a
82031 Grünwald / Germany
Phone: 089-6282 6565
Managing Director: Paavo Christian Spieker
Commercial Register: Munich District Court, HRB 241959
VAT identification number(s): DE318856622, 143/127/79901

EORI number DE201754163516310
LUCID number DE4657389566253

General Terms and Conditions

SCOPE
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS
 The purchase contract is concluded with ONNI - Organic Luxury Haircare Paavo Commerce GmbH.
By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
 The language(s) available for concluding the contract are German. We save the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible online.

DELIVERY CONDITIONS
Shipping costs may apply in addition to the stated product prices. Further details regarding applicable shipping costs can be found in the individual offers. We only ship by mail. Unfortunately, pickup of the goods is not possible.

PAY
In our shop you can generally use the following payment methods:
Prepayment: If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Cash on delivery: Unfortunately not possible
Credit card: When you place your order, you provide your credit card details. Your card will be charged immediately after you place your order.
PayPal, PayPal Express: To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process.
PayPal Plus: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal Plus does not require registration with PayPal. Further information is provided for the respective payment option and during the ordering process.
PayPal: To pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order.
Sofort by Klarna: To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, verify your identity, and confirm the payment order. Your account will be debited immediately after placing your order. Further information will be provided during the ordering process.
Google Pay: To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
Apple Pay: To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
giropay / paydirekt: In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main ("giropay" or "paydirekt"), we offer the payment methods giropay and paydirekt.
Giropay: To pay the invoice amount via giropay, you must have a bank account activated for online banking, verify your identity, and confirm the payment order. Your account will be debited immediately after placing your order. Further information will be provided during the ordering process.
Paydirekt: To pay the invoice amount via Paydirekt, you must have a bank account activated for online banking, be registered with Paydirekt, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
Amazon Pay: To pay the invoice amount via the payment service provider Amazon Payments Europe SCA, 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed within one banking day after placing the order. A banking day is every working day, except for Saturdays, federal public holidays, and December 24th and 31st of each year. Further information will be provided during the ordering process.
Klarna: In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found with the respective payment option and during the ordering process.
Purchase on account via Klarna: The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.
Klarna Credit Card: You enter your credit card information during the ordering process. Klarna will charge your card immediately after you place your order. An address or credit check is not performed.
Klarna Direct Debit: You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date the payment will be debited (so-called pre-notification). The account will be debited after the goods are shipped.
Invoice: Purchase on account is carried out by Klarna.

RESERVATION OF TITLE
The goods remain our property until full payment has been made.
WARRANTY AND GUARANTEES Applicable to statutory liability for defects. Unless expressly agreed otherwise below, statutory liability for defects applies. The following limitations and shortened time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents.

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty and fraudulent intent
  • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • within the framework of a guarantee promise, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

Restrictions on consumers
When purchasing used goods by consumers, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. Guarantees and customer service: Information on any applicable additional guarantees and their exact terms and conditions can be found with the product and on special information pages in the online shop.

LIABILITY
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.
Otherwise, claims for damages are excluded.

DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (ODR), which can be found here [https://ec.europa.eu/consumers/odr/]. Consumers have the opportunity to use this platform to resolve their disputes.
To resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship even exists, we are obligated to participate in dispute resolution proceedings before a consumer arbitration board. The responsible body is the Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de [https://www.verbraucher-schlichter.de]. We will participate in dispute resolution proceedings before this board.

Shipment

Shipping information for our online shop

In our online shop, we place great importance on ensuring that your orders reach you safely, quickly, and reliably. For this reason, we have chosen DHL, one of the leading logistics providers, as our shipping partner.

Shipping within Germany:
If you order within Germany, you benefit from our free shipping offer. Regardless of the order value or the size of the package, we cover the shipping costs for you. As soon as your order leaves our warehouse, you will receive a shipping confirmation with a tracking number. This allows you to check the status and expected delivery date of your shipment at any time.

International Shipping:
For customers outside Germany, we also offer the reliable DHL shipping service. A shipping fee of €9.50 applies. Even for international shipments, you will receive a tracking number after shipping, so you're always informed when your package will arrive.

If you have any questions about shipping or your order, we will be happy to help you. shop@ONNI.de .

Data protection

The person responsible for data processing is:
Paavo Commerce GmbH
Trogerstraße, 17a
81675 Munich
shop@onni.de

We appreciate your interest in our online shop. Protecting your privacy is important to us. Here we inform you about how we handle your data.

ACCESS DATA AND HOSTING
You can visit our website without providing any personal information. Each time you access a page, the web server saves a server log file containing data such as the requested file, your IP address, and the date and time of access. This data is evaluated solely to ensure trouble-free operation and to improve our services. Access data is deleted after seven days.

Our hosting services are provided by service providers who process data on servers in the USA and other countries outside the EU. There is no adequacy decision from the European Commission for these countries, but our cooperation is based on the European Commission's standard data protection clauses. Some of our service providers use servers in countries for which the EU has determined an adequate level of data protection, such as Canada.

DATA PROCESSING

Contract processing:
When you place an order, we collect necessary personal data. Mandatory fields are marked as this data is necessary for order processing. After the contract has been processed, your data will be deleted in accordance with statutory retention periods unless you consent to further use.

Customer account:
With your consent, we will open and store a customer account for you. You can delete your customer account at any time. After deletion, your data will be removed unless there is further legal permission for its use.

Contact:
When you contact us, we collect data to process your request. After processing, this data will be deleted unless you consent to further use.

SHIPPING PROCESSING

To fulfill the contract, we will pass on your data to the shipping service provider if necessary for the delivery of ordered goods.

DATA PROCESSING FOR PAYMENT PROCESSING

When processing payments in our online shop, we cooperate with technical service providers, credit institutions and payment service providers.

DATA PROCESSING FOR TRANSACTION PROCESSING

Depending on the payment method selected, we transmit the data required for processing to our technical service providers, the credit institutions, or the payment service provider. In some cases, payment service providers collect this data themselves. The privacy policy of the respective service provider applies. If you have any questions, please contact us using the methods specified in this privacy policy.

DATA PROCESSING FOR FRAUD PREVENTION AND OPTIMIZATION

To prevent fraud and optimize our payment processes, we may pass on data to our service providers, who process it as part of their work for us.

IDENTITY AND CREDIT CHECK AT KLARNA

If you choose Klarna services, we ask for your consent to transmit data to Klarna for payment processing and credit checks. Klarna uses this information to make contractual decisions. Your consent can be revoked at any time, which may result in restrictions on payment options. For more information, see the [Klarna Privacy Policy](https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy).

IDENTITY AND CREDIT CHECK WITH BILLPAY (KLARNA BANK AB)

Similar terms and conditions apply to BillPay services as for Klarna. Revoking your consent may result in restrictions on payment options. For more information, see the [Billpay Privacy Policy](https://www.billpay.de/de/agb-de/).

IDENTITY AND CREDIT CHECK AT PAYONE

If you select "Purchase on account" via PayOne, we also ask for your consent to the data transfer. Details can be found in the [PayOne Privacy Policy](https://a.storyblok.com/f/64176/x/b6e0586777/payone-information-zu-datenverarbeitung-gemass-art-13-dsgvo-0220-1.pdf).


ADVERTISING BY EMAIL

EMAIL NEWSLETTER WITH REGISTRATION
After you subscribe to the newsletter, we will regularly send you information based on your consent in accordance with Art. 6 (1) (a) GDPR. You can unsubscribe at any time using a link in the newsletter or by sending a message to the contact option provided in this privacy policy. After unsubscribing, your email address will be deleted unless you have expressly consented to further use or there is a legally permitted use of the data.

E-MAIL NEWSLETTER WITHOUT REGISTRATION
If we received your email address when you purchased a product and you have not objected, we will send you offers for similar products based on Section 7 Paragraph 3 of the German Unfair Competition Act (UWG). You can object to this at any time by contacting us or using the link in the promotional email.

NEWSLETTER DISTRIBUTION
Shipping may be carried out by our service providers who use servers in the USA and other countries. There is no adequacy decision from the EU Commission for these countries, but our cooperation is based on the EU Commission's standard data protection clauses.

SENDING REQUESTS FOR EVALUATIONS
With your consent in accordance with Art. 6 (1) (a) GDPR, we ask you to rate an order. You can revoke this consent at any time. Requests for ratings may be sent by our service provider Trusted Shops, which uses service providers in the USA. An appropriate level of data protection is guaranteed. Further data protection information from Trusted Shops can be found here (https://www.trustedshops.de/impressum/#datenschutz).

COOKIES AND TECHNOLOGIES

To make our website more attractive and enable certain functions, we use technologies, including cookies. Some cookies are deleted after your browser session, while others remain persistent on your device.

These technologies record IP addresses, visit times, device and browser information, and information about the use of our website. Pursuant to Art. 6 (1) (f) GDPR, this is done to optimize the presentation of our services.
Web analytics and online marketing technologies are also used. Further details can be found in the following sections.

You can view and adjust cookie settings for various browsers using the links provided. Rejecting cookies may impair the functionality of our website.

COOKIEBOT

We use Cookiebot to inform you about cookies and to document your consent to data processing. Data processing is carried out in accordance with Art. 6 (1) (c) GDPR.

USE OF COOKIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

With your consent, we use third-party technologies for web analytics and advertising purposes on our website.

ADOBE SERVICES

We use technologies from Adobe. When using these technologies, data is generally transferred to Adobe servers in the USA.

GOOGLE SERVICES

We use Google technologies. Data is generally sent to Google servers in the USA.

FACEBOOK SERVICES

The Facebook Pixel from Facebook Ireland Ltd. collects data that is used to create user profiles using pseudonyms. Data is usually transferred to Facebook servers in the USA.

COOKIES AND TECHNOLOGIES

To make our website user-friendly, we use technologies, including cookies. Cookies are small text files stored on your device. Some cookies are deleted when you close your browser, while others are recognized on future visits.

These technologies collect data such as IP address, time of visit, device and browser information and your use of our website in order to ensure an optimized presentation of our offering.

We also use technologies for web analytics, online marketing, and to fulfill legal obligations. Details can be found in this privacy policy.

Cookie settings for your browser:


You can revoke your consent at any time [here](https://www.onni.de/cookie). Restricting the use of cookies may affect the functionality of our website.

COOKIEBOT

We use Cookiebot to inform you about cookies and technologies and to manage your consent. Cookiebot stores data such as your anonymized IP address and the date/time of your consent for 12 months unless you consent to longer storage.

USE OF TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

With your consent, we use third-party technologies, including those from Adobe and Google, for web analytics and advertising purposes. Details about these technologies and their providers can be found in the following section.

ADOBE

We use Adobe technologies for web analytics and advertising. Data may be transferred to Adobe servers in the USA and stored there. We also use Adobe Fonts to display our website content.

GOOGLE

We use Google technologies, including Google Analytics, for web analysis. Data may be transferred to and stored on Google servers in the USA. IP anonymization is activated to protect your data.


GOOGLE FONTS
To ensure a consistent presentation of our website, we use the script code "Google Fonts." This transmits data (IP address, time of visit, device and browser information) to Google and processes it. We have no influence on Google's data processing.

YouTube video plug-in
We integrate third-party content in enhanced privacy mode via the YouTube video plugin. Data is only transmitted to and processed by Google when you play a video.

FACEBOOK SERVICES

FACEBOOK PIXEL
We use the Facebook Pixel to collect data. The collected data is processed by Facebook and may be used for advertising purposes.
FACEBOOK ANALYTICS
We use Facebook Analytics to compile statistics on visitor activity on our website.

FACEBOOK ADS
We use Facebook Ads for advertising on various platforms. The exact implementation and placement of the ads is the responsibility of Facebook.

SOCIAL MEDIA
SOCIAL PLUGINS
We use social buttons from various social networks. Clicking the button will redirect you to the respective website.

ONLINE PRESENCE
When you visit our social media profiles, data may be collected and used for advertising and market research. Detailed privacy policies can be found on the respective providers' websites.

CONTACT OPTIONS AND YOUR RIGHTS

YOUR RIGHTS
As a data subject, you have rights under the GDPR, including the right to access, rectification, erasure, or restriction of your data. You can also file a complaint with a supervisory authority if you are dissatisfied.

Right of objection
If we process your data, you have the right to object.

Right of withdrawal<

Cancellation policy & 90-DAY MONEY-BACK GUARANTEE

If you are not satisfied with our products, you can get a refund within 90 days of receiving your order from ONNI - Organic Luxury Haircare. Please contact our shop team and let us know if the product is still in its original packaging or if it is used. CONTACT for returns: Send an email to shop@onni.de and we will initiate the next steps for you.

Consequences of revocation

After cancellation, we will refund all payments, including standard delivery costs. Except for additional costs incurred using a different delivery method, the refund will be made using the original payment method. There will be no additional fees. The refund will only be made once the goods have been returned or you have provided proof of return.

Please return the goods to us within 14 days of cancellation. You are only liable for any loss of value of the goods if this was caused by unnecessary handling.

Return labels

Regardless of your statutory rights, we offer free return labels. You will receive the label via email and can drop it off at a DHL Parcelshop in Germany or give it to any DHL driver.

contact

ONNI® Brands Group GmbH
Am Blütenring 70
80939 Munich / Germany
 Phone: 089-6282 6565

shop@ONNI.de