We process orders in the order in which they are received and for logistical reasons we cannot combine two orders into one shipment. Therefore, it is not possible for us to ship two orders together in one package.
We occasionally provide ONNI VIP codes, which are often tied to a specific time period. If a discount code is not accepted, it may have expired. However, if the code is still valid and you have problems redeeming it, please contact us at shop@ONNI.de before placing your order. Please note that ONNI VIP Codes cannot be combined (you can only apply ONE VIP Code).
We will begin preparing for shipping immediately after receiving your order. For logistical reasons it is unfortunately not possible to cancel your order. If you have not yet received a shipping confirmation, please contact us at shop@ONNI.de and we will check what we can do for you. We process all emails as quickly as possible. However, it may happen that we do not see your email in time and the order has already been packed. In this case, cancellation is no longer possible. However, if we record your request early and the goods have not yet been dispatched, a cancellation can still be implemented.
Excuse me! Please send us a picture of the package including the complete scope of delivery to shop@ONNI.de . We always strive to pack carefully, but errors may occur. Based on the photo, we can better assess the situation and send you missing items immediately.
We process orders in the order in which they are received and for logistical reasons we cannot combine two orders into one shipment. Therefore, it is not possible for us to ship two orders together in one package.
We occasionally provide ONNI VIP codes, which are often tied to a specific time period. If a discount code is not accepted, it may have expired. However, if the code is still valid and you have problems redeeming it, please contact us at shop@ONNI.de before placing your order. Please note that ONNI VIP Codes cannot be combined (you can only apply ONE VIP Code).
We will begin preparing for shipping immediately after receiving your order. For logistical reasons it is unfortunately not possible to cancel your order. If you have not yet received a shipping confirmation, please contact us at shop@ONNI.de and we will check what we can do for you. We process all emails as quickly as possible. However, it may happen that we do not see your email in time and the order has already been packed. In this case, cancellation is no longer possible. However, if we record your request early and the goods have not yet been dispatched, a cancellation can still be implemented.
About our products
ONNI is committed to animal welfare and ensures that all of our products are developed without animal testing.
